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Terms and Conditions

Welcome to PlaySafe website. This website is owned and operated by Conetix, s.r.o.


We reserve the right to change, suspend, or  discontinue all or any aspect of this website at any time without  notice.



I. Introduction

1.1. These Terms and Conditions constitute an agreement between Conetix, s.r.o., established  Ul.gen.Klapku 73, 945 01 Komárno, Slovenská republika, ID: 36 567 477, registered in the Companies Register District Court Nitra, section Sro. insert No.: 16108/N ("seller", "we", "us", "our") and each of our custumers ("customer", "you", "your", "buyer"). This agreement governs your purchase of the goods offered on the website ("seller's website", "this website", "our website").

1.2. The legal relationship between you as the customer and Conetix, s.r.o. is regulated according to the following Terms and Conditions and the law of the Slovak Republic, in particular the provisions of the Civil Code,Act No. 250/2007 Coll. on Consumer Protection and amendments to Act of the Slovak National Council No. 372/1990 Coll. on Offences, as amended; Act No. 108/2000 Coll. on Consumer Protection in Door-to-Door and Distance Selling, Act No. 22/2004 Coll. on Electronic Commerce and on the amendment of Act No. 128/2002 Coll. on State Control of Internal Market in Consumer Protection Issues and on amendments to certain acts, as amended by Act No. 284/2002 Coll.

1.3. Purchase agreement means a legal document recording the final understanding of you as a customer who agrees to buy and Conetix, s.r.o. who agrees to sell goods offered on this website ("goods") concluded under stated Terms and Conditions, like described in Article II..
II. Ordering and Purchase of Goods

2.1. Orders can be placed by filling an electronic order form on this website ("order"), or by filling an order form and sending it to our address, or by phone or in person. Order is considered to be sent, if it is delivered to the seller and contains all the required informations, ie name and surname of the client or company name, shipping and billing address, e-mail and telephone contact for the customer, the name of the ordered goods, quantity and delivery method. Only written orders are legally binding. Orders placed verbally, including by telephone, must be followed  by written confirmation to become legally binding. A sent order is a proposal to conclude the purchase contract by the customer.

2.2. Before sending an order you are obliged to aquaint yourself with the Terms and Conditions. By sending an order you certified that you agree with these Terms and Conditions. Any order received by us is binding and will be immediately confirmed by an e-mail sent at the address given by you.

2.3. By sending an order you accept the prices for ordered goods, including any shipping and transport costs in force at the time of dispatching order.

2.4. The purchase agreement is signed by submitting the order and by receiving the confirmation e-mail.
III. Price and Payment Terms

3.1. You are obligated to pay for the ordered goods at the price listed on this website at the time of ordering.

3.2. The purchase price is listed including VAT. By submitting an order you accept the purchase price. Prices exclude postage and packing.

3.3. You pay the purchase price depending on the selected method of payment specified in the order.

3.4. An invoice for the purchase price sent with the goods serves as an invoice and delivery note aswell.

3.5. In case you have chosen bank transfer as your payment method, the total purchase price including postage has to be payed into our Bank Account within 10 working days after you receive the invoice by e-mail. After this time we still reserve the right to cancel the order.
IV. Order Cancellation

4.1. The seller is bound by the offer including the price of goods during the period of time that starts with the order confirmation e-mail until the expiry of the deadline.

4.2. You have the right to cancel your order in case the order was not confirmed by us within 24 hours.

4.3. You have the right to cancel your order because of late delivery time.

4.4. You may cancel the order by sending a request to e-mail address , or phone.

4.5. We have the right to cancel the order if sold out or due to unavailability of goods or discountinuation of production of goods if by making every effort possible we are unable to deliver the goods to you within the period specified by these terms and conditions, unless otherwise agreed with the customer.

4.6. We have the right to cancel the order even if you can not be reached by telephone.

4.7. You will be informed about the cancellation by telephone or e-mail.
V. Terms of Delivery

5.1. Goods are delivered by external transport companies, chosen by you in the order (Shipping Information). Home delivery fee depends on the current price list of the selected transport company. We have no influence on the possible transport fee modification.

5.2. If the goods are in stock, we will deliver them within 5 working days. Goods not in stock we try to deliver within 14 days, in exceptional circumstances delivery time may be longer. The seller reserves the right to change the expected date of delivery. The delivery time for your order is calculated from the time your order is placed or from the time your payment arrives into our account (depending on chosen payment method) until the time you receive it. You will be informed by telephone or e-mail if the delivery time takes more than 5 working days.

5.3. In case, that the merchandise can not be delivered in that delivery period, we will inform you immediately on the alternative delivery date or offer a different product, comparable to the old (refill). In both cases we need your agreement to do so.

5.4. After we agreed on a personal collection of the delivery or delivery goods through shipping, we will reserve the purchased goods for you within 14 days from the order e-mail confirmation. If you do not collect your delivery within 14 days, your order will be cancelled.

5.5. If we can not deliver ordered goods within the agreeded delivery time and you did not agreed to the alternate time, we are obliged to refund the purchase price already payed by you within 14 days after expiry of delivery.

5.6. The merchandise is carefully packed and thoroughly inspected before leaving our office. Responsibility for its safe delivery is assumed by the carrier upon acceptance of shipment. You are obliged to take the delivery over from the carrier , check packaging, number of packages, and if any deficiencies immediately notify the carrier. By signing the accession protocol you confirm that the shipment was taken intact.

5.7. We are not responsible for orders with incorrect shipping addresses or for late delivery of goods caused by the courier.

5.8. We recommend to mention any external evidence of package damage on the express receipt, signed by the carrier agent. The form required to file such a claim will be supplied by the carrier.
VI. Withdrawal

6.1. In accordance with  § 12 of Act No. 108/2000 Coll. on Consumer Protection in Door-to-Door and Distance Selling, you have a right to withdraw from the contract without giving any reason within 14 days from the date of delivery. A notice of termination of the Purchase Agreement is also required. This right applies even if you picked up the goods ordered through an electronic order form in person.

6.2. In accordance with the above mentioned law are medicines and other products intended for use together with the goods classified as personal hygiene items, kind of products that can not be returned after opening and must be delivered in unopened original packaging, undamaged and unused.

6.3. Before sending the goods back to us, you have to contact our office. Notice of withdrawal from the Purchase Contract may be made by telephone, in writing, by e-mail or in person at our office.

6.4. Refunded goods must be complete (with all papework including manuals, assembly instructions, all accessories), undamaged, with no signs of wear, in original packaging. The goods must be accompanied by proof of purchase - invoice. You are responsible for shipping the goods back to our office and for the costs associated with that shipment. Never C.O.D a package to us, we will not accept it. Please note that in order to receive a refund, you must contact our customer service team before returning the item to us, and we must be able to validate the items.

6.5. In case of fulfillment of all conditions contained in this Article, a full refund including shipping costs will be issued in the original form of payment used to purchase the item within 14 days of withdrawal of the purchase agreement at the latest. Shipping costs for returning the items will not be refunded unless the item is being returned because it is damaged or defective, covered by warranty.

6.6. Conetix, s.r.o. reserves the right to refuse any returns if they do not meet our return requirements.
VII. Warranty

7.1. Products come with a manufacturer's warranty, which can be up to or more then 24 months, depending on the product you have purchased. The warranty period begins at the moment you receive the product.

7.2. Warranty does not cover any damage due to normal wear and tear, accident, incorrect or improper use, abuse or negligence of the item, mechanical damage or exposure to atypical conditions.

7.3. To return a damaged or defective item, you have to contact our customer service team by phone or e-mail. Our customer service team will provide you with shipping instructions. Add a copy of proof of the goods purchase - an invoice and a detailed description of the problem. Merchandise must be complete, preferably in originaly packaging. Do not C.O.D. us a package. Once we receive the item we will validate the damage/defect.

7.4. Resolving complaints within the warranty period is free.

7.5. Eligible complaints are dealth without delay within 30 days of receipt of goods.

7.6. The claim of the goods are covered by the provisions of the Civil Code, Act No. 250/2007 Coll. on Consumer Protection and amendments to Act of the Slovak National Council No. 372/1990 Coll. on Offences, as amended; Act No. 108/2000 Coll. on Consumer Protection in Door-to-Door and Distance Selling.
7.7 The Consumer has right to use the Online Dispute Resolution (from here referred as ODR) website to resolve his differences in the language of his  choice. ODR platform is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court and is available on the website
VIII. Privacy Policy

8.1. We limit the collection and use of personal information, to what is necessary to process your order, particulary identity and billing information. We do not use your personal information for any other purposes and we do not share any information with third parties (except to the extent necessary to deliver goods).

8.2. We collect personal information such as name, surname, e-mail address, company name, billing address, delivery address, contact telephone number, account number with bank name.

8.3. By sending an order or by signing up you voluntarily granted us in accordance with the Act No. 428/2002 on Protection of Personal Data, as amended by later Acts, the permission to store your personal information in our information system to the purposes described above. You have the right to withdraw this permission at any time by contacting us by e-mail or by a letter.

8.4. We do not knowingly collect personally identifiable information from children under the age of 18, nor contact children under the age of 18 about special offers or for marketing purposes without a parent's permission. It is possible that we may unknowingly receive information pertaining to children under the age of 18. If we are notified of this, once we have verified the information, we will promptly obtain parental consent or otherwise delete the information from our servers
IX. Account Security and Termination

9.1. We use industry standard security techniques on our website to help protect against the loss, misuse or alteration of information collected from you. When you access your account information or transmit personally identifiable data to our websites, that information is stored on servers that we have attempted to secure from unauthorized access or intrusion. Our software encrypts all personal information you transmit to our website.

9.2. Our staff and members cannot be and are not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures.

9.3. You are entirely responsible for the security and confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security of which you become aware.

9.4. You or we may suspend or terminate your account or your use of this website at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination.
X. Product Description and Specification

10.1. We do not guarantee that products and services offered on its website are available at any time in any quantity.

10.2. We provide only guarantees offered by the law, provided by suppliers of products, manufacturers, distributors and providers of services, as it is for such products and services specificaly listed on our website.

10.3. We reserve the right. without prior notice, to change the description or price, correct errors in typography, or to limit the order quantity of any products offered on this website.

10.4. Free Samples, if available, are provided to customers who place an order. We can not guarantee the availability of samples that are not in stock. Free samples are provided voluntarily and we are not obliged to deliver them to the buyer.
XI. Limitation of Liability

11.1. The decision to use, or not to use, any information contained on this website is your sole responsibility. Neither Conetix, s.r.o. nor Playsafe assumes any responsibility, or will be liable, for any indirect, special, incidental  or consequential damages caused by using any information on this website or on other websites linked to this website.

11.2. This website may contain third party links. All such links are provided solely as a convenience to you. They are not owned, operated or controlled by us and we are not responsible for any content or materials or functionaly of such links. If  you use  these links, you will leave this website . If you decide to access  any other website linked to this website, you do so entirely at your own risk.

11.3. Neither Conetix, s.r.o. nor Playsafe assumes any responsibility, or will be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website, or your downloading of any information or materials from this website.
XII. Appendix to Material Publication

12.1. You have right to post on our website your opinion on offered products and services, positive as negative as well. We reserve the right not to public or remove any information.

12.2. You are prohibited from posting or transmitting any material or third party links with material that violate any law of any European Union country, such as any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense. 

12.3. Posting of  third party links without our previos permission is forbidden. Creating or maintaining any link from another website to any page on this website without our prior written permission is prohibited. Any permitted links to this website must comply will all applicable laws, rule and regulations.
XIII. Copyright, Ownership and Trademarks

13.1. The design of this website and all text, graphics, information, content, and other material displayed on or that can be downloaded from this website are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions of with prior written permission of the owner of such material. The contents of this website are © 2010, PlaySafe, Conetix, s.r.o. or its affiliates and suppliers. All rights reserved. The software and other technology components of this website are  © 2008 Magento Demo Store. All rights reserved. Adjustment made on the software part of this website are  © 2010, PlaySafe, Conetix, s.r.o.. All rights reserved. Conetix, s.r.o. also owns a copyright in this website as a compilation.

13.2. You may not modify the information or materials displayed on or that can be downloaded from this website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You may use any part of this website and create one copy of any part of this website for your own personal use.

13.3. Certain trademarks, trade names and service marks used or displayed on this website are the registered and unregistered trademarks, trade names and service marks of their respective owners.

13.4. Products and services described on this website, information or material may be protected by additional rights of their owners.
XIV. Final Terms

14.1. These Terms and Conditions are binding upon the date of the publication of this website.

14.2. These Terms and Conditions are valid in extention published on this website at the moment your order submition.

14.3. These Terms and Conditions may be revised at any time without prior notice.

14.4. If you do not understand any of the Terms and Conditions or if you have any questions or comments, we encourage you to contact us.